Privacy Policy

This privacy policy describes the principles of processing your information, including personal data and cookies (so-called cookies).

1. General Information

This policy applies to the website operating at: bodyandsoulmassage.be
The website operator and data controller is: Body&Soul Massage, Jozef de Blockstraat 16, 2830 Willebroek, BE0734764805
The operator’s contact e-mail address: info@bodyandsoulmassage.be
The operator is the controller of your personal data in relation to data voluntarily provided on the website.
The website processes personal data for the following purposes:

  • Debt collection

  • Conducting online chat conversations

  • Handling inquiries via forms

  • Fulfilling ordered services

  • Presenting offers or information

The website collects information about users and their behavior in the following ways:

  • Through data voluntarily entered in forms, which are entered into the operator’s systems.

  • By saving cookies on end-user devices.

2. Selected Data Protection Methods Used by the Operator

  • Login and data entry sites are protected at the transmission layer (SSL certificate). This ensures that personal and login data entered on the website are encrypted on the user’s computer and can only be read on the target server.

  • Personal data stored in the database are encrypted in such a way that only the operator holding the key can read them. This protects the data in the event of the database being stolen from the server.

  • The operator periodically changes their administrative passwords.

  • To minimize the risk of unauthorized access, the operator uses complex passwords containing upper and lower case letters, digits, and special characters, with a minimum length of 8 characters.

  • The website uses two-factor authentication as an additional form of login protection.

  • An important element of data protection is the regular updating of all software used by the operator to process personal data, which especially means regular updates of programming components.

  • The operator regularly makes backup copies for data protection.

3. Hosting

The website is hosted (technically maintained) on the operator’s server: Combell
To ensure technical reliability, the hosting company keeps server-level logs. The following may be recorded:

  • resources specified by a URL identifier (addresses of requested resources – pages, files),

  • time of the request,

  • time of sending the response,

  • client station name – identification carried out by the HTTP protocol,

  • information about errors that occurred during HTTP transactions,

  • the address of the previous site visited by the user (referrer link) – if access to the website was made via a link,

  • information about the user’s browser,

  • information about the IP address,

  • diagnostic information related to the process of self-ordering services via the site’s recorders,

  • information related to handling e-mail addressed to or sent by the operator.

4. Your Rights and Additional Information on How Data is Used

In certain situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary for the performance of a contract concluded with you or to fulfill the Administrator’s obligations. This applies to such groups of recipients:

  • the hosting company under an entrustment agreement

  • law firms and debt collectors

  • payment operators

  • authorized employees and associates who use the data to achieve the website’s purpose

  • insurers

  • banks

  • public authorities

  • online chat solution operators

  • companies providing marketing services for the Administrator

Your personal data is processed by the Administrator for no longer than is necessary to carry out the related activities specified by separate regulations (e.g., on accounting). In the case of marketing data, it will not be processed for more than 3 years.

You have the right to request from the Administrator:

  • access to your personal data,

  • rectification,

  • deletion,

  • restriction of processing,

  • and data portability.

You have the right to object to processing as indicated in section 3.3(c) regarding the processing of personal data for the legitimate interests pursued by the Administrator, including profiling, but the right to object will not apply if there are valid legally justified grounds for processing that override your interests, rights, and freedoms, particularly the establishment, exercise, or defense of legal claims.

You have the right to lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.

Providing personal data is voluntary but necessary to operate the website.

You may be subject to automated decision-making, including profiling, to provide services under a concluded contract and for the Administrator’s direct marketing.

Personal data is transferred to third countries within the meaning of data protection regulations. This means we transfer it outside the territory of the European Union.

5. Information in Forms

The website collects information provided voluntarily by the user, including personal data if provided.
The website may save information about connection parameters (timestamp, IP address).
In some cases, the website may save information facilitating the connection of form data with the user’s e-mail address. In this case, the user’s e-mail address appears within the URL of the page containing the form.
Data provided in the form are processed for the purpose resulting from the function of a particular form, e.g., to process a service request or business contact, register services, etc. Each form’s context and description clearly inform what it is used for.

6. Administrator’s Logs

Information about users’ behavior in the website may be subject to logging. This data is used to administer the website.

7. Key Marketing Techniques

  • The operator uses statistical analysis of website traffic via Google Analytics (Google Inc., USA). The operator does not provide personal data to the operator of this service, only anonymized information. The service is based on the use of cookies on the user’s end device. The user can review and edit information derived from cookies using: https://www.google.com/ads/preferences/

  • The operator uses the Facebook pixel. This technology allows Facebook (Facebook Inc., USA) to know that a person registered with it uses the website. In this case, Facebook acts as an independent data controller. The operator does not provide any additional personal data to Facebook. The service is based on the use of cookies on the user’s end device.

  • The operator uses remarketing techniques that allow for matching advertising messages to user behavior on the site, which may give the illusion that personal data is used to track the user, but in practice, no personal data is transferred from the operator to advertising operators. The technological condition for such actions is the enabled handling of cookies.

  • The operator uses solutions automating the operation of the website in relation to users, e.g., sending an e-mail to the user after visiting a specific subpage, provided they have agreed to receive commercial correspondence from the operator.

  • The operator may use profiling as defined by data protection regulations.

8. Information about Cookies

The website uses cookies.
Cookies are IT data, in particular text files, stored in the end user’s device and intended for use on the website. Cookies usually contain the name of the website from which they originate, the time they are stored on the end device, and a unique number.
The entity placing cookies on the user’s end device and accessing them is the website operator.
Cookies are used for the following purposes:

  • maintaining the user’s session (after logging in), so that the user does not have to re-enter login and password on every subpage;

  • realizing the purposes described above in the section “Key Marketing Techniques”.

The website uses two main types of cookies: “session” and “persistent” cookies. “Session” cookies are temporary files stored on the user’s device until logging out, leaving the website, or turning off the software (web browser). “Persistent” cookies are stored on the user’s device for the time specified in the cookie parameters or until they are deleted by the user.

Web browser software usually allows cookies to be stored on the user’s device by default. Users can change these settings. The browser allows the deletion of cookies. It is also possible to automatically block cookies. Detailed information can be found in the help or documentation of the web browser.

Restrictions on the use of cookies may affect some of the functionalities available on the website.

Cookies placed on the user’s device may also be used by partners cooperating with the operator, in particular companies: Google (Google Inc., USA), Facebook (Facebook Inc., USA), Twitter (Twitter Inc., USA).

9. Managing Cookies – How to Give and Withdraw Consent in Practice?

If the user does not wish to receive cookies, they can change their browser settings. Disabling cookies necessary for authentication, security, and maintaining user preferences may make it difficult or, in extreme cases, impossible to use the websites.
To manage your cookie settings, choose your browser from the list below and follow the instructions:

  • Edge

  • Internet Explorer

  • Chrome

  • Safari

  • Firefox

  • Opera

Mobile devices:

  • Android

  • Safari (iOS)

  • Windows Phone